FAQs

Q. How can I track the status of my order?
A. Keeping you updated is our priority! Once your order has been shipped, we will send you an email with a tracking number. You can use this number to easily track your order at any time. Plus, you can

Q. What payment methods are accepted?
A. We offer a variety of convenient payment options. You can securely make a purchase using major credit cards such as VISA, Mastercard, Discover, and AMEX. We also accept payments via PayPal for added flexibility.

Q. Can I initiate a return for my items?
A. Certainly! We offer a 14-day satisfaction guarantee. If you're not completely satisfied or received a defective item, contact our customer support team via email. We'll guide you through the return process. info@naturecosmos.com

Q. Do I need to create an account to place an order?
A. No, creating an account is not required. You can place an order as a guest. However, we recommend creating an account for added benefits, such as tracking your orders and reviewing past purchases from your personalized dashboard.

Q. What is the estimated delivery time for my items?
A. Typically, you can expect your items to arrive within 8–12 business days.

Q. What is the origin of the shipments?
A. Our products are shipped directly from our partner warehouse in Italy, close to Milan city. If you order multiple items, they may be shipped separately, as different locations may be used to ship our products to ensure the fastest shipping possible.